Južno more d.o.o. shall guarantee the execution of the travel program. The Client is obligated to provide any information which is required for the reservation process.
The prices of one-day and half-day tours include activities and services contained in the trip program (kayaking, cycling, hiking, water, snacks, transfers etc.) with all appertaining equipment and a guide. The prices do not include personal spending, food and drinks, transfers not described in the trip program.
Cancellation of day tours
If the Client should cancel or abort the travel, all Client’s cancellations must be in writing – by e-mail. The written cancellation date shall be the basis for the compensation of cancellation costs which shall be collected by Južno more d.o.o. as per conditions set forth below (percentage of total arrangement price):
- 14 or more days prior to execution: 0%
- 7-13 days prior to execution: 50%
- 1-6 days prior to execution or no show: 100%
Agency cancellation policy
The active holiday itineraries are subject to change depending on group abilities and preferences, weather conditions, water levels, force majeure, special events of interest and similar. For Client’s safety and comfort reasons, Južno more d.o.o. reserves the right to alternate program without prior notice.
In case of major changes or cancellations of a specific program booked by the Client, Južno more d.o.o. will advise the Client as soon as possible and provide the following options:
- Client may accept a new departure date or program
- Client may accept a replacement excursion of equivalent or closely similar itinerary
- Client may cancel his/her booking altogether and receive a full refund of the money paid.
The Client is obligated to inform Južno more d.o.o. of his/her decision within 7 days of the offer. If the Client does not, Južno more d.o.o. will book a replacement excursion.
In the unlikely case of extreme weather conditions, extraordinary circumstances, which could not have been foreseen or avoided or have occurred immediately before the start of the trip, Južno more d.o.o. will reschedule the activity for a day or two prior or after the date booked, if possible. If the change is not possible, the payments will be refunded in full.
Južno more d.o.o. is insured with the Croatia osiguranje d.d. – insurance company.
The travel prices do not include casualty and disease insurance, risk of damage and baggage loss insurance, nor do they include voluntary health insurance. By making the payment for a tour, it is deemed that the Client(s) has/have thus been advised to take additional health insurances which can be purchased directly at an insurance company of one’s own choice.
According to the Tourism Services Act, Južno more d.o.o. has a signed agreement with the insurer against liability for damage caused to the Client by failing to meet, partially failing to meet or meeting in a neglected manner obligations relating to the tour.
Personal information security
The Client provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for inter-communication. Južno more d.o.o. is under obligation that the personal information of the Client will not be taken out of the country or given to a third party except for the purpose of carrying out requested services. The exception of passing on personal information to third parties refers to cancellation insurance or insurance against accidents and illness, insurance of lost luggage and health insurance for the duration of the trip both locally and abroad. Should the Client request insurance, the personal information of the Client will be passed on to the insurance company. The personal information will be kept in a database in accordance with the management’s decision on the method used for collecting, processing and securing personal information.
Complaints and refund claims
If the program services are incomplete or executed below standard and in low quality, or if the Client is not satisfied with the guide, equipment, service provided or accommodations he/she should contact Južno more d.o.o. employee (tour leader/guide/representative) immediately in order to find a satisfactory change or replacement. Refund claims will be considered invalid unless Južno more d.o.o. was notified on time. All refund claims must be submitted to Južno more d.o.o. in written, within 7 days of the completion of the trip. The Client is entitled to compensation in the amount of real value of services that have not been provided, whereas the highest indemnity per complaint may amount to the amount of the tour price. The Client shall waive the right to ideal compensation. All and any possible disputes shall be settled at a Korčula based court.
Client is obligated to:
- Have valid travel documentation
- Respect and abide by all customs and foreign exchange regulations of the destination country
- Advise Južno more d.o.o. of any form of disability or impairment, which may restrict the enjoyment of the Client ‘s trip
- Provide the document which confirms payment of service (the voucher, bank receipt or excursion ticket received by mail, e-mail or in person) to the service provider
- Enquire whether or not he/she requires a visa for Croatia as well as neighbouring countries if travelling through them is included in the itinerary.
If the Client does not follow these regulations, he/she will be held responsible for any expenses or damages. By confirming a reservation, the Client is obligated to pay the service provider on the spot for any damage(s) he/she may have caused.
Should a Client not be satisfied with the manner in which his/her complaint was handled, he/she has the right to judicial arbitration. The Client and Južno more d.o.o. will aim to settle possible law suits in the application of this Agreement and if an agreement cannot be reached, the issue will become subject to the decision of the Korčula Court jurisdiction, under the authority of the laws of the Republic of Croatia.